General Agreement.

Metro Car Hire Services reserves the right for hiring out its vehicles.

By Agreeing to our terms of booking,Metro Car Hire Services will NOT be liable to your misfortunes with our vehicles* while on self-drive.

The Hirer has to be at-least 24 Years of age and have at-least 5 Years driving Experience.

Cash, Card or Mpesa payments are accepted. Full Payments should be met upfront.

Hiring Requirements.

Before hiring any vehicle with Metro Car Hire Services, the client should have following original Documents:

  • National ID / Passport
  • Valid Driver’s licence or International Driver’s licence
  • Document to certify your residence or place of work ie: Work ID,Work Permit, VISA,Utility bill,document from Company HR

Hire Duration.

Metro Car Hire Services reserves the right to hire out our vehicles for a minimum of 4 days, while on self-drive.
Chauffeur driven rentals, VIP transportation and Airport transfers can be hired for 1 day.

Chauffeur Driven

Applicable during working hours (0600 – 2000 hours).Drivers overtime charges after 2000 hrs is subject to agreement with the hirer.
Wedding cars, VIP transport & safari vehicles MUST be provided with a driver.

Wedding Services

Wedding services are strictly chauffeur driven.

Wedding vehicles are to be hired out betweeen 0600hrs and 1800hrs.
Any additional time is subject to an agreed over-time fee.

Payment Policy

Online & card payments are subject to a bank transaction fee of 3.5%.

Wedding services require 40% advance deposit(refundable),the balance is completed on the wedding day.

We give 100% refund on cancelled or mistaken bookings.

Fuel Policy

Self Drive vehicles that are provided full tank, should be returned at the same fuel level.

Crossing The Border

A Written authorization letter and Documents should be obtained from Metro Car Hire Services, should the hirer wish to cross the Kenyan border. Metro Car Hire Services will not accept any responsibility if the hirer is stopped from entry into another country.
COMESA insurance, Yellow Fever vaccine and other documents are required for crossing the border

Liability Insurance

This states that in the event of damage or mismanagement of the vehicle, the hirer carries full cost of repair for the vehicle if the cost of repair is less than 10% of the insurance value.
However, if the cost of repair is more than 10% of the vehicles’ insurance value or is written off or lost the hirer bears the cost of the excess premium provided by the insurance company.
It is the hirers’ sole responsibility to keep the car safe at all time.